Privacy Policy
Your privacy matters to us. Here's how we protect and manage your personal information.
Information We Collect
We collect information that helps us provide better educational services and improve your learning experience. The types of information we gather depend on how you interact with our platform and services.
Personal Information
Name, email address, phone number, postal address, and other contact details you provide when enquiring about our programs or creating an account.
Educational Information
Your educational background, career goals, learning preferences, and progress through our financial education programs.
Technical Information
IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
Communication Records
Records of your communications with our team, including emails, phone calls, and chat messages for quality assurance and support purposes.
How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain high service standards. We use your data responsibly and only for legitimate educational and business purposes.
- Providing educational services, course materials, and personalized learning support tailored to your goals
- Communicating about program updates, educational resources, and relevant financial education opportunities
- Processing enquiries, applications, and providing customer support throughout your educational journey
- Improving our educational programs based on student feedback and learning outcomes
- Ensuring website security, preventing fraud, and maintaining the integrity of our educational platform
- Complying with legal obligations and educational standards required in Australia
- Conducting research to enhance our teaching methodologies and educational effectiveness
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that support your educational experience or meet legal requirements.
We never sell, rent, or trade your personal information to marketers or unrelated third parties. Your trust is essential to our educational mission.
We may share your information with:
- Educational partners and guest instructors who contribute to your learning experience
- Service providers who support our educational delivery, such as learning management systems and communication platforms
- Professional bodies or certification organizations when you're pursuing recognized qualifications
- Legal authorities when required by Australian law or to protect the safety and rights of our students and staff
- Successor organizations in the unlikely event of a business transfer, with your privacy rights maintained
Your Privacy Rights
Under Australian privacy legislation, you have significant rights regarding your personal information. We respect these rights and have processes in place to help you exercise them effectively.
Access Your Information
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information in our records.
Delete Information
Request deletion of your personal information, subject to our legal obligations and legitimate educational interests.
Restrict Processing
Ask us to limit how we use your information while we address any concerns you may have.
Data Portability
Receive your personal information in a structured format that you can use elsewhere.
Withdraw Consent
Withdraw your consent for specific uses of your information, though this may affect our ability to provide certain services.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments of our systems and processes
- Access controls ensuring only authorized staff can access personal information on a need-to-know basis
- Secure backup procedures and disaster recovery plans to protect against data loss
- Regular staff training on privacy and security best practices
- Incident response procedures to quickly address any potential security breaches
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and support your ongoing educational relationship with us.
Generally, we retain:
- Student records and educational progress data for seven years after course completion to support ongoing career development and verification needs
- Communication records for three years to maintain service quality and address any follow-up questions
- Website usage data for two years to improve user experience and educational delivery
- Financial transaction records as required by Australian taxation and business laws
- Marketing consent records until you withdraw consent or we determine the information is no longer needed
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience, understand how you interact with our educational resources, and improve our services. You can control cookie preferences through your browser settings.
We use cookies for:
- Essential website functionality, including login sessions and security features
- Analytics to understand which educational resources are most valuable to students
- Personalization to remember your preferences and customize your learning experience
- Performance monitoring to ensure our educational platform runs smoothly
International Data Transfers
Your personal information is primarily stored and processed within Australia. When we need to transfer information internationally for educational or operational purposes, we ensure appropriate safeguards are in place to protect your privacy rights.
Any international transfers are conducted with:
- Adequate protection through recognised international frameworks and agreements
- Contractual safeguards that require the same privacy standards we maintain in Australia
- Your explicit consent when required by applicable privacy laws
- Regular monitoring to ensure ongoing compliance with privacy requirements
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our educational services, legal requirements, and privacy practices. When we make significant changes, we'll notify you through email or prominent website notices.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
Privacy Questions and Contact Information
We're committed to addressing your privacy questions and concerns promptly. Our team is here to help you understand and exercise your privacy rights.
When contacting us about privacy matters, please include enough information for us to understand and address your request effectively. We typically respond to privacy inquiries within five business days.